Frequently Asked Questions
What do I need to set up my RingCentral Office phone system?
All you need to set up your RingCentral Office phone system is an Internet-connected computer, your existing phone lines, and the Linksys VoIP phones from RingCentral. Set up is easy and does not take a lot of time. Since the system is virtually hosted by RingCentral, you do not have to configure the phones that you will use. All the VoIP phones from RingCentral are already fully-configured, so you just have to plug them in and use them immediately.
What is the RingCentral office phone system?
The RingCentral Office phone system is a phone service designed specifically to meet the needs of a small business. It includes the full functions and features of a virtual PBX, but is not expensive to set up and maintain. It instead uses a virtual PBX system, therefore eliminating the need to buy bulky equipment that incurs costs beyond the budget of a typical small enterprise.
What is an IP phone?
An IP phone is a telephone unit that is designed for calls made through the Internet. RingCentral Office uses such Linksys SPA922 VoIP phones. The basic RingCentral Office plan includes two or four VoIP phone units as extensions to your RingCentral number. You can purchase additional Linksys phone units for $59.99 each.
Can I use my current phone number for the RingCentral Office phone system?
Yes. You can transfer your existing number to RingCentral to use it as your RingCentral number equipped with all the features and business tools included in the RingCentral Office plan.
How much does it cost to maintain an office phone system?
A traditional office phone system includes costs for hardware maintenance, separate phone bills and other costs such as paper and toner expenses for fax. With RingCentral Office, maintaining an office phone system would only include your monthly payment to RingCentral. There is no need to pay for hardware maintenance costs. If you need to send and receive faxes, you can do so without having to print every incoming fax. Faxes you send and receive through your RingCentral number are automatically sent and saved in your email inbox and your RingCentral online account. This way, you can view your faxes right from your computer. No need to print every single fax.
What numbers do RingCentral offer?
RingCentral Office offers local and toll free numbers. You can get as many numbers as you need, according to your business needs. All area codes are available through RingCentral, and you can select any number that will work for your business, no matter what your physical location is. For toll free numbers, you can get a random or a vanity toll free number.
What are the features I need to look for in an office system?
When you are looking for an office phone system, you should consider the features that are included in its pricing plan. There are some office phone systems that offer cheap monthly plans, but are incomprehensive and may even require you to purchase additional features, resulting to an even more expensive bill. A good office phone system is one that is affordable yet is feature-packed. Lastly, it should be able to expand alongside your business, to accommodate the changing needs of a growing business.
How many extensions should I get?
This depends on your office set-up. With RingCentral Office, you can set up as many extensions as you need. With a minimum of four VoIP phone units as extensions, you can freely add as many additional extensions as you need. You can set them up in a single office, or even in remote locations. If you have branches in other areas around the country, you can get extensions and place them in your remote offices. This lends a very affordable solution to any business, removing the need to call long distance.
