Call Logs

You can easily view all your calls and transactions through your RingCentral Office online account and Call Controller. Details include caller ID, date and time of call, and result of transaction.

You can use call logs to monitor your call activities such as call volumes and frequent callers. If you are using your RingCentral Office phone for customer support services and sales, your call logs will help you devise more ways to better attend to calls. For example, you can have more people attend to customer calls at times of days that have high call volumes. Also, you can keep track of frequent callers and be proactive in getting a sell with them. Frequent calling can mean that a person is interested in your business, so you can give more attention to them and eventually sell your product or service.

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I primarily use the RingCentral Office call logs to monitor how many call at a certain time, day, week, month, or event. Based on date shown in the call logs, I can make adjustments. For example, if I see that a lot of inquiries are made at a certain day of the week, I can adjust the work schedule of my team so that they would be able to attend to calls better. On the other hand, if I see that calls are quite few on certain days, I think of strategies as to how I can promote my business better to get more calls.

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Call logs can help keep a contacts and customers list updated. Based on call logs, frequent customers can be identified, as well as those who are already inactive. Based on data from call logs, a customer list can always be updated. This can help in organizing and managing important information for the business.