Messages on-hold
Similar to how you can record custom greetings to answer callers, you can also play custom messages to callers who are waiting on the line. You can announce information or play promotional messages, anything that would work best for your company. This is a good marketing tool especially if you are using your RingCentral Office for customer service. It is also a good tool to communicate to your team whatever information you have to give out at a certain time or day. You can play a single message or a series of several messages in order or in between music. Through messages on-hold, you are able to communicate to your caller even while they are waiting on the line.
Through messages on-hold, I get to provide my customers with updates about my business, including news and other important announcements and information. Much like music on-hold and custom greetings, messages played while callers are waiting on the line serve as an affordable way for me to market my business. At a very low cost, I get to play advertisements and announcements to my potential and existing customers. I can choose to have different messages on-hold and play them in a series or in between music on-hold.
Make it yours! Bookstore
Through messages on-hold, callers waiting on the line get to hear promotional and informational messages. For example, a list of new titles can be announced to callers. Upcoming events such as book reviews and writing workshops can also be promoted to callers on-hold. This boosts the business’s potential to have increased sales and more popularity among its target market and locale.
