Music on-hold
Similar to playing custom greetings to callers, you can also choose the music that callers hear when they are on hold. RingCentral offers different kinds of music which you can choose from. You can select the music that best reflects your business identity, giving you a way to brand your product and achieve the image that you want customers to associate with your company. Moreover, with music on-hold, callers are more likely to wait on the line until their call is answered by the corresponding person.
Much like how I use custom greetings, I use the music played to callers on-hold to brand my business. With RingCentral Office, I can choose from among different kinds of music. This keeps callers’ attention while they are waiting to be attended to by one of my staff. Aside from this, I can choose a kind of music that projects a professional and credible image for my real estate firm. Because the industry is currently experiencing much trouble brought by the financial crisis, a lot of scams happen. This has caused some people to be highly critical about the reputation of a real estate broker, or a firm as a whole. Through the RingCentral Office, as well as its helpful features such as music-on-hold, I am able to somehow assure my callers of my firm’s credibility and experience in the business.
Make it yours! Baby clothes and supplies
A baby business can use music on-hold to project a baby- and mother-friendly image to its callers. This type of business need not only to be able to provide good products for babies, but it also has to be able to welcome its callers warmheartedly. This can be achieved by selecting music on-hold that projects a sweet and caring image, but one that is still highly professional. Since mothers are the target market, the music played on-hold can help the business establish its niche in the industry.
