Time-of-Day Routing and Answering Rules
RingCentral Office has enhanced with call forwarding rules based on different factors such as time, date and caller ID. This way, you do not have to set and reset the numbers you want your calls directed to. If you have a set schedule every day, you can automatically route callers to whatever number you would be using.
I required all my offices to set answering rules according to time of day and day of the week. This is to keep business calls coming only during work hours. Outside work hours, calls are automatically sent to voicemail and attended to in the next work day. This helps me project a professional image as a business, adhering to specific work schedules and days and being strict about it. Moreover, my staff greatly appreciates this rule, since they get to keep their rest times and days to themselves, and not be bothered by calls from clients, and even from coworkers.
Make it yours! Any business operating nationally
Since states have different time zones, it is important that extensions in remote offices have set routing and answering rules, to make sure that official calls are attended to within work hours only. If restrictions are not imposed on calls, customers who call during off-hours may not receive the attention that they deserve. It is best to keep business calls during business hours. Calls made outside office hours could instead be sent to voicemail and returned to on the next work day. Excellent customer service and communications can be achieved with restrictions based on time or day.
