Auto-attendant
The RingCentral auto-attendant feature gets you rid of the need to hire a full-time receptionist. It answers all your incoming calls and directs callers to the correct person or department. Aside from efficiently routing callers, the auto-attendant also helps you achieve a more professional image and a more customer-friendly impression.
Use your auto-attendant to help callers find you. By setting up your call forwarding and answering rules, you can have the auto-attendant assist your callers and direct them to whatever phone number you are currently using. The auto-attendant can help your team to always be connected based on your set criteria, including departments, extensions, time, date and caller ID.
This feature has been highly helpful to me and my business. Since Day 1 when I set up my first office, until now that the business has grown, the auto-attendant has proven to be a trusty feature. At the start of the business, I was always running around trying to go from one business meeting to another. With the auto-attendant,I can focus my attention and devote my time to matters that are more important than whatever calls I might be receiving at the moment. At times when I was really busy, I would choose to answer only those calls that I was waiting for within the day. This feature let me take more control of my time. As I saw my business grow and had the need to hire additional people, the auto-attendant took a new role. Instead of directing calls to voicemail, it now brought callers to the person who was most fit to attend to the call. With the RingCentral auto-attendant, I never worry about missed calls, and possible missed deals.
Make it yours! Optical shop
An optical shop not only sells glasses. It can also provide eye check ups and medicines for various eye complications. Because of this, a typical optical shop can be very busy, especially at certain times when customers come in at the same time. Since hiring a receptionist can be very expensive for a small optical shop, the phone can sometimes be neglected. However, with RingCentral Office, the phone number a business gets comes with all the features and functions from RingCentral, including the auto-attendant. Serving as a virtual receptionist, the auto-attendant answers every incoming call and guides callers to the correct person or department they need to talk to, depending on their needs. In an optical shop, the auto-attendant can sort incoming calls according to their needs, such as eye check-ups, glasses sales, repairs, and other medicines.
