The Problem: There are just too many calls at a time.

Before RingCentral, I had to deal with several calls at one time. Customers would be calling me through different phone numbers, so calls would often come in at the same time. The result: I wasn’t able to answer a lot of calls, I missed important calls such as deals and sales, and I found it difficult to talk to clients well because I would get distracted by other incoming calls. Getting more calls meant that my business was growing, so I needed something to help me and my whole team cope with the growth, especially in terms of communicating with our contacts.

The RingCentral Office Solution: RingCentral Answering Rules

Now, with RingCentral, my team and I are able to efficiently attend to every call. By setting up answering rules through the RingCentral Call Controller, calls are routed and distributed to numbers or extensions according to preferences that work best for the office. Aside from making it easier for me to handle calls, this has also improved customer service. Callers never get a busy tone when they call our RingCentral number because the auto-attendant answers immediately. To make sure that no important call is missed, we use call waiting if in case the person asked for is still talking to another caller. If callers do not want to wait on the line, they can instead choose to leave a voicemail and have their call returned as soon as possible.

Related Features :

Time of day Routing and Answering Rules:

"I required all my offices to set answering rules according to time of day and day of the week. This is to keep business calls coming only during work hours..."

Voicemail:

"With voicemail, I get to receive all orders and requests. Especially during peak season such as Christmas and Thanksgiving, orders through the phone just flow in, and even with extensions in all our branches, not all calls are answered immediately..."

Call Controller:

"Every extension of my RingCentral number has its own Call Controller account. Through this, my employees can easily manage the calls, faxes and voicemails they receive..."