The Problem: I’m paying for my employees’ cell phone lines, and I need to monitor their calls.

Because I need to be in constant communication with my team, I decided to provide each of my employees with a cell phone line. This has been of great help to me and the whole team, because we have a way of easily reaching each other especially at times when we are not in the same office and attending to some business meetings and appointments outside. However, I wanted to make sure that no money is wasted on personal calls. Although the monthly cell phone bills include call logs, checking each and every number in my business phone book would just be too much trouble. I needed a solution that would monitor calls so that I can be sure about my communication costs.

The RingCentral Office Solution: RingCentral Office call logs

With RingCentral Office, I can now monitor calls made through every phone line included in my office phone system. This makes it easier for me to keep track of every call and transaction made. I just have to log into my RingCentral online account and access the call logs to see the caller ID and other details about the call such as time, date and result of transaction. Aside from better monitoring, I also use the call logs to measure the call volumes at different times of day and days of week. It is also my way of checking whether a marketing strategy is effective in attracting customers. If after a marketing campaign was launched and we get significant increase in the number of inquiries through phone, then it means that the marketing strategy was effective. Lastly, the RingCentral Office call logs provide a better way of identifying customers, telemarketers and other kinds of callers.

Related Features :

Call Logs:

"I primarily use the RingCentral Office call logs to monitor how many call at a certain time, day, week, month, or event. Based on date shown in the call logs, I can make adjustments..."

Real Time Call Control:

"Whenever there is an incoming call, the caller ID is displayed in the Call Controller. This lets you decide on whether to take, reject or send the call to voicemail..."