The Problem: Customers are unsatisfied with my business’s customer service.

My contacts would often get a busy tone when they call the phone number in the office. Those who are able to get through are not able to talk to the appropriate person. Although having a single number in the office helped channel all calls to a single number, it also caused problems and even brought a lot of complaints from clients. I was worried about losing contacts and having a bad reputation in the market. I needed a solution for my customer service problem.

The RingCentral Office Solution: Multiple extensions with unique call answering rules

When I signed up for RingCentral Office, my phone number came with extensions. This helped me set up a better customer support service. With different extensions assigned to every department, callers are directed to the corresponding person for their concern. This has also saved me and my team a lot of time because we didn’t have to rush to the phone whenever it rings. The auto-attendant answers every call and prompts callers to dial the correct extension by themselves. Now, the customer service of my business is greatly improved. Not only am I able to keep my existing clients, but I am also able to get new contacts. Inquiries are well attended to, resulting to an increased number of done deals.

Related Features :

Extensions:

"Through extensions, I am able to stay connected to my teams in all my offices around the country..."

Time of day Routing and Answering Rules:

"I required all my offices to set answering rules according to time of day and day of the week. This is to keep business calls coming only during work hours..."

Auto-Attendant:

"This feature has been highly helpful to me and my business. Since Day 1 when I set up my first office, until now that the business has grown, the auto-attendant has proven to be a trusty feature..."